Frequently Asked Questions
Everything you need to know about JOOLA pickleball and table tennis gear.
How long does shipping take for tables and large equipment?
Standard shipping for table tennis tables and large equipment typically takes 7-10 business days. You will receive a tracking number and a delivery appointment window once the item reaches your local terminal.
What is the return policy for pickleball paddles?
We offer a 30-day return policy for unused paddles in their original packaging. Please note that paddles with removed plastic wrap on the handle or visible signs of play cannot be returned for a full refund.
Do JOOLA products come with a warranty?
Yes, JOOLA products are covered by a limited warranty against manufacturer defects. Most paddles include a 6-month warranty, while tables may vary from 1 to 5 years depending on the specific model.
How do I choose the right paddle for my skill level?
We recommend our Ben Johns signature series for advanced players seeking control and spin. For beginners, our Essentials line provides a larger sweet spot and balanced weight to help develop consistent form.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement. After that window, the order may have already entered the fulfillment process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay installments.